Zena's Express, LLC
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Its works 10% of the time. On a load from Dallas to Portland. The tracking history show NC, GA then VT. One should have the ability to enter a code for each load, instead of using out phone. This way, if i have to re-installed as again n again since it malfunctions. U can manually entered the load. Wont update the location when clicking on it, wont take the arrive or departured when clicking on it. Trucker tools tracking in only slightly better.
9 people found this review helpful
Descartes Intl.
March 25, 2024
We’d like to review the load you mention. We lease send a note to servicedesk@descartes.com
Out tech specialists don’t see this happen and so this is definitely not normal for the app. Let us find the issue and solve it for you and others.
Eat Shut
the app is intrusive and requires permissions even when not open, and on top of that it doesn't even update when you go into trips and select arrival and departure from whatever locations you've visited en route... instead, there are constant notifications asking you to tap a link to update your location..... WHILE DRIVING... and if you don't, you just get bombarded with texts and eventually calls asking about your location.
316 people found this review helpful
Tina Johnston
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It's easier than it used to be. Works good but needs a place for me to put comments. Ex. Removed from load, dropped at yard, swapped load, ect. I had to re-download to a new phone an wow it was really bad. 1st load it stopped tracking me in ca. I was in Ohio. Customer was not happy. I paused tracking and it stopped. Won't start again. I tried Uninstaller an reloading. Won't start tracking again. I guess it's done with my load! I know I'm done with this app!
48 people found this review helpful
Descartes Intl.
January 21, 2021
It sounds like your customer may have ordered just 1 day of tracking rather than 5 or 3 or whatever was needed and so when the order expires so does active tracking. Try our servicedesk@descartes.com next time if you need help as they can get you up and running faster than we can in the app reviews department.